Privacy and Cookies Policy

1. Introduction

This privacy policy tells you about the information we collect from you when you use our website. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.

1.1 Who are we?

We are 247 Assist. Our address is 247 Assist, Nest Care Group Ltd, 20-22 Wenlock Road, London, N1 7GU, UK. You can contact us by post at the above address, by email at jackson@247assist.co.uk or by telephone on 0800 123 123.

We are not required to have a data protection officer, so any enquiries about our use of your personal data should be addressed to the contact details above.

2. How we use your information

2.1. When you use our website

When you use our website to browse our products and services and view the information we make available, a number of cookies are used by us and by third parties to allow the website to function, to collect useful information about visitors and to help to make your user experience better.

Some of the cookies we use are strictly necessary for our website to function, and we don’t ask for your consent to place these on your computer, other cookies are used for analytics, social media plugins or to help our site work correctly for you, the site visitor. These cookies are shown below.

Please note: Where data is sent to the USA for processing or storage (where we are partnered with a service who's main business is USA-based), we have a signed DPA Agreement in place which protects your data under both the EU GDPR Directive and The California Consumer Privacy Act (CCPA). Please contact us if you wish to have more information on how this affects you and your data.

Category: Necessary
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

Cookie Name: JSESSIONID
Purpose: Used by sites written in JSP. General purpose platform session cookies that are used to maintain users' state across page requests.
Further information: n/a

Cookie Name: centreSessionId
Purpose: Preserves users' states across page requests.
Data is sent to United States (adequate). Adequate country under GDPR (EU).

Category: Statistics
Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.

Cookie Name: _ga
Purpose: Registers a unique ID that is used to generate statistical data on how the visitor uses the web site.
Data is sent to United States (adequate). Adequate country under GDPR (EU).

Cookie Name: _gat
Purpose: Used by Google Analytics to throttle request rate.
Data is sent to United States (adequate). Adequate country under GDPR (EU).

Cookie Name: _gid
Purpose: Registers a unique ID that is used to generate statistical data on how the visitor uses the web site.
Data is sent to United States (adequate). Adequate country under GDPR (EU).

Cookie Name: collect
Purpose: Used to send data to Google Analytics about the visitor's device and behaviour. Tracks the visitor across devices and marketing channels.
Data is sent to United States (adequate). Adequate country under GDPR (EU).

Category: Marketing
Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.

Cookie Name: _p_hfp_client_id
Purpose: Used to implement social platforms on the web site. Enables the social platforms to track the users by assigning them a specific ID.
Data is sent to United States (adequate). Adequate country under GDPR (EU)

Cookie Name: analytics/v1/events/capture
Purpose: Collects information on what products the visitor has viewed and the content of the shopping cart. This is used to increase the web site's conversion rate through targeted advertisement and product promotions through emails.
Data is sent to United States (adequate). Adequate country under GDPR (EU)

Cookie Name: analytics/v1/observations/capture
Purpose: Tracks the conversion rate between the user and the advertisement banners on the website - This serves to optimise the relevance of the advertisements and offers on the website.
Data is sent to United States (adequate). Adequate country under GDPR (EU)

Cookie Name: centerVisitorId (x2)
Purpose: Tracks the individual sessions on the web site, allowing the web site to compile statistical data from multiple visits. This data can also be used to create leads for marketing purposes.
Data is sent to United States (adequate). Adequate country under GDPR (EU)

Cookie Name: NID
Purpose: Registers a unique ID that identifies a returning user's device. The ID is used for targeted ads.
Data is sent to United States (adequate). Adequate country under GDPR (EU)

Category: Unclassified

Cookie Name: ElfsightAppCore.storageTest
Purpose: Unclassified. Elfsight is used to enable social media marketing campaigns.
Data is sent to United States (adequate). Adequate country under GDPR (EU)

Cookie Name: view.iqcNyXCBdQQ6Ju8GBDpLWd-default-prop.2VttWBAXgXRpJT7nAycRr8
Purpose: Unclassified. This is an analytics-based cookie from LeadPages, the platform used to build the site.
Data is sent to United States (adequate). Adequate country under GDPR (EU)

Cookie Name: view.iqcNyXCBdQQ6Ju8GBDpLWd-default-prop.kSAbiRYbbQWHsjsGtogZsf
Purpose: Unclassified. This is an analytics-based cookie from LeadPages, the platform used to build the site.
Data is sent to United States (adequate). Adequate country under GDPR (EU)

Cookie Name: view.iqcNyXCBdQQ6Ju8GBDpLWd-default-prop.v7EZK7CQSyY3SH7THXNV8d
Purpose: Unclassified. This is an analytics-based cookie from LeadPages, the platform used to build the site.
Data is sent to United States (adequate). Adequate country under GDPR (EU)

The account login area of the site is under development, information relating to portal.247assist.co.uk, will be updated asap. Please contact us for more information.

2.2. When you submit an enquiry via our website

When you submit an enquiry via our website, we ask you for your name, contact telephone number and email address.

We use this information to respond to your query, including providing you with any requested information about our products and services. We may also email you several times after your enquiry in order to follow up on your interest and ensure that we have answered it to your satisfaction. We will do this based on our legitimate interest in providing accurate information prior to a sale.

Your enquiry is stored and processed as an email which is hosted by LeadPages in the USA, which is based in the USA and is certified to the EU-US Privacy Shield (which requires effective safeguards for your information). Please see Clause 2.1 for further information.

We do not use the information you provide to make any automated decisions that might affect you.

We keep enquiry emails for two years, after which they are securely archived and kept for seven years, when we delete them. CRM records are kept for three years after the last contact with you.

2.3. When you purchase products from our website

When you purchase products from us online, we ask you for your name, address, contact telephone number, email address and debit/credit card information, we may also ask for further information depending on the product choice. We also record your IP (Internet Protocol) address, which is the address of your computer on the Internet.

We will use your information to verify your debit/credit card details for your purchase, process your order and to send you your products. We will also send you a receipt via email and we may use your telephone number to contact you regarding your purchase.

We require this information in order to process your payment, deliver your products or services and fulfil our contract with you. We record your IP address in order to show that the correct tax was applied to the sale, which we are required to do by law.

Your information is stored on our website and on our cloud server, both of which are based within the European Union. Your debit/credit card details are passed to a third-party payment processor which is based in the USA and is certified to the EU-US Privacy Shield (which requires effective safeguards for your information). 

We do not use the information you provide to make any automated decisions that might affect you.

We keep your order information for an indefinite period, as the licenses we sell for our products do not expire.

2.4. When you sign up to receive our newsletter.

When you sign up to receive our newsletter, we ask for your name and your email address.

We will ask for your consent to use your name and email address to email you our newsletter which contains information about our products and other information which we feel might be of interest to you. 

You can withdraw your consent at any time, and we will stop sending you the newsletter.

Your name and email address are shared with a third-party mailing system which is based in Europe. This company has contractually committed to providing appropriate safeguards for your personal data which means it will be protected in line with the legal requirements of the European Union.

We do not use the information you provide to make any automated decisions that might affect you.

We keep your personal data for as long as we produce and distribute our newsletter. If you withdraw your consent, we will mark your details so that they are not used and delete them after two years.

2.5. When you download a sample document

When you request to download a sample document, such as a white paper, we ask for your name and your email address.

We use this information to email you a link to download the requested document. We may also email you after your download in order to follow up on your interest in our products and services. We will do this based on our legitimate interest in marketing to prospects for our products and services.

Your name and email address are shared with a third-party mailing system which is based in the UK. This company has contractually committed to providing appropriate safeguards for your personal data which means it will be protected in line with the legal requirements of the European Union.

We do not use the information you provide to make any automated decisions that might affect you.

Your personal data is stored for one year after you requested your download, after which it is deleted.

2.6. When you submit a review about us

When you submit a review about us, we record your name, your email address and your IP (Internet Protocol) address, which is the address of your computer on the Internet.

We use this information to provide verified independent views about our products and services to potential customers. Your name and the content of your review (but not your email address or IP address) may be publicly displayed on our website. We will do this based on our legitimate interest in marketing our products and services.

Your details are shared with a third-party reviews system which is based within the European Economic Area (EEA).

We do not use the information you provide to make any automated decisions that might affect you.

Your personal data is stored for as long as we are marketing the product or services that the review refers to, after which it is deleted. You may ask us to remove your review at any time.

2.7. When you take part in our feedback survey

When you take part in our feedback survey, we record your name, your email address, your organisation name, your job role and your answers to questions we ask about your opinion of, and use of, our products and services.

We use this information to develop and improve our products and services and our customer relationships. Your job role, organisation and some or all of your comments may be publicly displayed on our website as a testimonial. We will do this based on our legitimate interest in marketing our products and services.

Your details are shared with a third-party surveys system which is based within the European Economic Area (EEA).

We do not use the information you provide to make any automated decisions that might affect you.

Your personal data is stored for two years, or for as long as we are marketing the product or services that the review refers to, whichever is shorter. You may ask us to remove a testimonial that is based on your feedback from our website at any time.

2.8. Your rights as a data subject

Under the GDPR, you have the following rights, which we will always work to uphold:

a) The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 15.

b) The right to access the personal data we hold about you.

c) The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete.

d) The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have.

e) The right to restrict (i.e. prevent) the processing of your personal data.

f) The right to object to us using your personal data for a particular purpose or purposes.

g) The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.

For more information about our use of your personal data or exercising your rights as outlined above, please contact us. Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau. If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. 

To submit a request regarding your personal data by email, post or telephone, please use the contact information provided above in the Who Are We (1.1) section of this policy.

2.9. Your right to complain

If you have a complaint about our use of your information, we would prefer you to contact us directly in the first instance so that we can address your complaint. However, you can also contact the Information Commissioner’s Office via their website at ico.org.uk/concerns or write to them at:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

2.10. Updates to this privacy policy

We regularly review and, if appropriate, update this privacy policy from time to time, and as our services and use of personal data evolves. If we want to make use of your personal data in a way that we haven’t previously identified, we will contact you to provide information about this and, if necessary, to ask for your consent. We will update the version number and date of this document each time it is changed.